TEM or TLM offer additional services that benefit the client that normally aren’t a part of the normal agent delivery model. TEM/TLM provides people, processes and tools that maintain cost control, pro-active management oversight and reporting tools for complete transparency of telecom environments.

Key differentiating points are:

• Proactive inventory mangement of all telecom services

• Proactive invoice audting and credit recovery

• Tools to proactively identify opportunities to maintain the most optimally priced environment

• Management reporting

• Quarterly review and optimization recommendations

• Customer online access to all service inventories, costs, location and contact information, reports, historical trends and the list goes on.

Our focus is telecom services and the recurring costs associated with those services. Telecom services include:

• Local service

• Long distance services

• Data and internet service

• Access

• Mobility

• Equipment maintenance costs

We capture all relevant detail and every chargeable service to include vendors, accounts, circuits, phone numbers, features, and tax (if needed), vendor contact and contracts and location information. For mobility we capture end user, device and plan information and usage. Then we organize it according to how the organization is structured so inventory and costs align with how it is viewed in the budget.

At the end of the audit, clients receive:

• An executive summary detailing savings, process improvements and management reports outlining spend by service/vendor/location, contract summary and invoice optimization opportunities.

• A complete and detailed inventory of all services with costs.

• A detailed action plan to achieve cost savings and process improvement recommendations.

• Execution of savings recommendations.

• Monthly audit of invoices for contract compliance

• Credit recovery of billing errors

• Ongoing move, add and change inventory updates

• Ongoing mobility plan and device mangement

• 24×7 access to K1, our secure, cloud based platform providing instant access to information and reporting

• A dedicated project manager

• Quarterly account reviews of work performed, financial reports, vendor contract status and benchmarking, savings detail and financial and operational process improvements

TEM services benefit any size organization since all organizations want to save money and create best practices around managing telecom services. However, Klarratee targets companies that most other TEM providers leave behind. Companies that spend $10,000 to $250,000 per month on telecom services are great fits for Klarratee’s customized, service-oriented approach to telecom management. Any company with a multi-location or dynamic environment can benefit from Klarratee’s services as can companies that want to implement a best practice approach to managing a critical asset or simply want to save money.

Our goal is to free up the client’s time, not add to the workload. A Klarratee project manager will be assigned as the primary contact who will drive the project for efficiency and to ensure that time lines and goals are achieved. An initial kick-off meeting with all project participants is usually sufficient to get the project started. We’ll walk through the process; define information we need, identify how we’ll communicate updates and set up a follow-up meeting with accounting and operations to conduct a process review and document how we’ll work together. All meetings have a structured agenda and are very efficient.

To start off the project, Klarratee needs all invoices/accounts, vendor contracts and contacts. It’s a bit of work, but once we understand how invoices are received and routed internally, we can usually help streamline the data gathering process.

When we know the vendors and account information, we go to work digging to find out the detailed service and cost information. We’ll work directly with vendors to manage the data gatherings and billing questions.

Client data is stored in our secure, SSL protected cloud based platform, K1. The data can be accessed by authorized personnel anytime/anywhere through an internet connection.

Yes, K1 can integrate with the client’s AP and HR system. This is a customized service that benefits many organizations by eliminating manual data entry. Short of integration into these systems, we can provide a summary to accounts payable to match their field entry process to eliminate the need to muddle through piles of invoices.

Yes, clients can buy our K1 software for self-management. We strongly recommend that they have us conduct the audit and set up the data in K1 first to get started on the right foot, then take over the management if they have the resources and feel they can make the time to do the work. K1 is very intuitive, but still requires work. We’ll provide training and support if a client chooses this path.

Several reasons:

• Telecom for many organizations is a top 5 expense line-item, costing an average of $2,500+ a year and growing rapidly

• You probably have tools and staff to manage other large expense areas. If there is a proven benefit, why would this area be any different?

• Hard dollar savings of 15% or more, a solid ROI that pays for the service

• Soft dollar savings through staff efficiencies and improved vendor management

• Best practice controls providing management oversight and transparency

Klarratee does offer a bill payment service as an option. Within the bill payment option, Klarratee will pay all customer invoices upon approval and treasury transfers by the customer. Klarratee’s standard offering includes: the receipt, audit review, credit recovery, data entry of costs with allocations as needed, for all invoices. Upon Klarratee’s approval of each invoice, a report is generated with the customer’s specific coding fields to ease data entry by the customer into their AP system. For a small development fee, we can develop an electronic import into a customer’s AP system to eliminate manual entry of invoice data and cost allocations.